Florida Family Insurance
Florida Family Insurance (FFI) provides homeowners insurance in Central and Coastal Florida. The harsh weather conditions of Florida pose particular challenges to an insurance carrier operating in that market. A key component of Florida Family’s strategy is efficient management of the relationship between brokers and policy holders. FFI turned to Salesforce as a foundation to handle those relationships, but believed there were additional opportunities to maximize that investment.
Avionos reviewed the alignment of Salesforce to FFI’s business process. We recommended, then implemented changes to their Salesforce configuration and overhauled the integration between Salesforce and their middle and back offices. FFI was able to more efficiently understand the relationship between their brokers and policy holders in ways that they were previously unable to.